You have the right to withdraw from this contract within 14 calendar days without giving any reason. This withdrawal period will expire 14 calendar days from the date on which you or a third party indicated by you, other than the courier, takes material possession of the final goods ordered.
A refund will be issued once we have received your returned items. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price. Any duties paid for orders shipped outside the European Union will NOT be refunded. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
- To exercise your withdrawal right, please notify Bijoux Indiscrets (hello[at]bijouxindiscrets.com, Rambla catalunya 121, esc izq, 3-1, Barcelona (08008), +34 934158879) your decision to withdraw from the contrat through an unequivocal statement (for example via e-mail or by a letter sent by postal mail). You can use the withdrawal form model shown here (http://bit.ly/2W7ndp0), although its use is not mandatory. In order to comply with the withrdawal period, you only need to sent the notification within the withdrawal period.
- Please send any products you wish to return to: Avenida Cervera, 29. Tàrrega. (25300), Spain. within a maximum of 14 days after notifying us of your withdrawal.
- You shall cover the direct cost of returning the goods. Do you need us to organise a parcel pickup? The service cost will be adjusted to your location and it starts at $20.
- The refund amount will be equal to the price you paid for the items at the time of purchase, regardless of whether they are discounted or not. If you are returning your entire order, we will also refund any shipping costs within 14 calendar days of you notifying us of your decision to withdraw from the contract (except for additional costs resulting from you having chosen a different shipping method to the least costly ordinary shipping method provided).
- Taxes and Duties. Upon receipt of your return, we will confirm your refund via email. Please note that taxes will be refunded along with the items you sent back, however, duties will not be refunded.
If you have any further questions, please email hello[at]bijouxindiscrets.com.
- Currency. Please note that refunds are issued in the currency the order was originally placed in regardless of fluctuations in exchange rate. In the case of a discrepancy between the original charge and the refund, please contact us at hello[at]bijouxindiscrets.com and we will be happy to issue you a store credit in the amount of the difference, less any shipping charges.
- Refund method. You will receive your refund via the same payment method used to make the original purchase. We may withhold reimbursement until we have received your return or until you have submitted a proof of the return, depending on which condition is met first.
- Items not eligible for return. Please note that we do not accept returns of intimate apparel or products that are specified as non-returnable in its description, unless they are faulty.
Please take into account the following:
- You will be solely liable for any decrease in value resulting from your handling of the goods beyond the measures necessary to establish their nature, characteristics and functioning.
- The right of withdrawal will not be applicable to contracts that refer to: the supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
- Bijoux Indiscrets reserves the right to reject returns sent or communicated beyond the set limit.
If you have any questions about how to return an item, please contact our customer service department: hello[at]bijouxindiscrets.com.